Cancellation & Refund Policy

At Krishiv Flora, we aim to provide fresh flowers, bouquets, cakes, garlands and gifting products with the best possible service.

1. Order Cancellation

Customers may request cancellation of an order by contacting Krishiv Flora as soon as possible after placing the order. Cancellation requests are subject to the order status and product preparation.

2. Cancellation Before Preparation

If the cancellation request is received before the product has been prepared or dispatched, the order may be cancelled and the eligible amount may be refunded.

3. Cancellation After Preparation or Dispatch

Once an order has been prepared, dispatched or delivered, cancellation may not be possible, especially for fresh flowers, bouquets, cakes and other perishable products.

4. Refunds

If a refund is approved, the eligible refund amount will be processed through the original payment method used for the order, where applicable. The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

5. Damaged or Incorrect Product

If the customer receives a damaged or incorrect product, they should contact Krishiv Flora as soon as possible with the order details and, where applicable, photographs of the product. After verification, Krishiv Flora may offer a suitable resolution, such as replacement or refund.

6. Non-Delivery

If an order cannot be delivered due to circumstances attributable to Krishiv Flora, the customer may contact us for an appropriate resolution.

7. Incorrect Customer Information

Krishiv Flora is not responsible for delivery problems caused by an incorrect or incomplete delivery address or contact number provided by the customer.

8. Contact Us

For cancellation, refund or order-related queries, please contact Krishiv Flora through the contact details provided on our website.

Krishiv Flora